Service Advisor Remote – SAR

Service Advisor Remote is the tool that allows us to increase your machine uptime by identifying potential machine issues before they happen, reducing the need for diagnostic call outs and therefore reducing your costs. In addition, with your permission, your Ben Burgess FarmSight specialist can remotely access your machines diagnostics system through JDLink to ensure its running at peak performance.

Remote Display Access – RDA

Remote Display Access allows our FarmSight specialists give immediate support by connecting to your in-cab display. Once connected, we can assist with set-ups, troubleshoot and optimise the performance of your machine.

Expert Alerts

John Deere’s Expert Alerts system uses algorithms to predict certain upcoming issues before they arise. The generation of automated diagnostic and repair information allows us to take a proactive approach to machine maintenance which means less downtime for your machine and reduced repair costs.

Support Packages

You rely on your tractor, harvesting machines and self-propelled sprayers every second of the season. Increase your uptime with a Ben Burgess support package. We’re committed to keeping you working without compromise. We continuously invest in technician training and the latest technology to support you in the most efficient manner. Our Ben Burgess support packages have been designed with two goals in mind: maximise your uptime and minimise your cost of operation. See for yourself — unlock the full potential of your John Deere tractor, harvesting machine and self-propelled sprayers.

1st Year Connected Support Package

MyJohnDeere.com account setup and user trainingAccount set up in MyJohnDeere.com, machine transfer into customer account, partnering set up. Website and Operations Centre training
JDLink setup & web site user trainingSearch/create customer organisation, define/complete partner (define permissions), machine registration/transfer terminal, overview JDLink features and benefits, Select/Ultimate data/WDT/RDA/SAR/LH, Train/Set up customer on using JDLink features.
AutoTrac set upSet up of AutoTrac, ready for use.
GreenStar software updatesNew software installed twice yearly.
Remote machine condition checksConduct regular machine checks through JDLink/Service Advisor Remote with information passed on proactively about required actions/repairs.
Maintenance alert serviceSet up JDLink website to dealer notification for maintenance notifications and proactively contact customer to schedule machine maintenance.
Seasonal phone and text supportSeasonal phone and text support from sales specialists and AMS consultants for machine operators during normal working hours.
Seasonal customer experience reviewThree experience reports provided over the 12 month package period.
Consolidated annual reviewEnd of year review with report discussing efficiency and performance.
Remote set up support with RDAFour operator support sessions through remote display access on questions relating to utilisation of AMS equipment and tractor set up.
In-field tractor handover with implementTractor and implement delivered with handover explaining the settings and operations of machine and implement.
Optimisation courseTwo places on a Ben Burgess Tractor Optimisation training day.

FOC with the purchase of a connected machine

Connected Uptime Package (with phone, text and email support)

This package is designed to assist you for year two of owning your connected tractor and beyond.

3 x Remote Display sessions
2 x GreenStar software updates (at Ben Burgess depot)
End of season machine check via service advisor remote
Back up components

£225 for 12 months support

Combine/SPFH Yield Mapping Package

Get the most from your machines yield maps. Combines and SPFH’s collect valuable data from every pass on the field, allow us to turn that data into insight and assist you in making agronomic decisions.

Phone, text and email support (within Ben Burgess harvest hours)
3 x Remote Display sessions
GreenStar software update before harvest (at Ben Burgess depot)
Set up of farm and field data before harvest
Review of yield data after harvest
One place on a Ben Burgess optimisation training day*(*for combine customers only)

£495 per harvest

Additional Services – Pay as you go

Phone support (per minute)£1.00
Remote display session£20.00
Hourly rate for on-site visits (per hour + mileage from depot)£74.00
Hourly rate in depot work£74.00
Software update in depot (per receiver)£55.00
Software update on site (per hour + mileage from depot)£70.00
Software supplied on USB with instructions£15.00
In-field system set-up/optimisation with 1 implement£250.00
MyJohnDeere/Gatekeeper support (per HA)£1.50
Set up MyJohnDeere account on customers computer and instruction on site£200.00
In-field start of season set-up of harvest equipment and AMS£250.00
In-field set up of spreader/drill for VRA£250.00
Produce VRA (or yield) maps to customers specification (per HA)£2.00
Optimisation Training course (per person)£50.00
Bespoke packagesPOA
Bespoke optimisationPOA