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East Anglia's Premier Agricultural
Construction & Grounds Care Equipment Retailer

Ben Burgess
Careers at Ben Burgess

 

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Ben Burgess currently has the following job opportunities available:


Agricultural Service Technicians - Ellington (Huntington)

Following our multi-million-pound investment into a brand-new facility in Ellington we are looking to expand our talented team for the depots opening in Winter 2018. 

Our Agricultural Service Technicians reports into our Service Managers and are the key to us ensuring we provide excellent customer service and keep our customers machinery and investments moving. The role is split between time in our state-of-the-art workshop and out in the field (literally) repairing, servicing and maintaining our customers machinery. You will be an experienced engineer ideally working in a dealer franchised environment on John Deere or similar machinery. You must have experience working with tractors, sprayers and/or combines however full LTA training is available.

This role offers a challenging mix of working with the most advanced machinery in the industry and ensuring you provide industry leading customer service to our customers. This role doesn’t just require a grasp of the electrical, mechanical and hydraulic elements of our machinery but also someone who is able to use the latest technology and computer aided diagnostic equipment.

Our Ag Service Technicians accountabilities are:

Performing diagnostics and repairs on agricultural equipment, including Farmsight products.
Undertaking servicing on machinery as specified.
Undertaking training to develop skills and knowledge including new products and services offered by the manufacturers.
Completing all work to the highest standards both in the workshop and in the field / on farm as required.
Mentoring apprentices and trainees.
Completing all pre-delivery set up on new and used equipment.


What we look for:

Experience working with agricultural machinery including tractors, combines and sprayers etc...
Ideally work experience within an agricultural franchised dealer environment, preferably John Deere.
The ability to undertake maintenance and repairs using special tools and equipment following approved technical procedures.
Excellent knowledge of mechanical, electrical and hydraulic systems.
The ability to provide excellent customer service.
The ability to work as a team or individually
Being self-motivated, having good communication skills and a willingness to take on new challenges.
Flexibility with working hours during busy seasons and weekends.
Full UK driving licence required.
Forklift driving licence preferred


Please submit your CV to our HR Department via careers@benburgess.co.uk or:

HR & Recruitment
Ben Burgess
Europa Way
NORWICH
NR1 2EN



Service and Maintenance Manager - Norwich

Our Services and Maintenance Manager reports into our Service Director, accountable for the delivery of our customer services including Ben Burgess Service Guard, Warranty and Protection plans. From supporting our Area Sales Managers through to dealing directly with customers at every stage of the process including establishing customer needs, providing quotations and setting up plans. In addition the role requires the monitoring and pro-active support from our telematics systems including JDLink and Hubio. You will active monitor these systems and deal with alerts as required to ensure the customers are kept up and running, providing and administrating pro-active service / maintenance as required. 

In addition to the above, this role offers the opportunity to support our Norwich Service Manager through the smooth running of the workshop and workshop administration. This role is varied and challenging for the right candidate offering the ability for the right candidate to demonstrate both their technical expertise and customer service / sales skills. Given the variation in the role the right candidate must be able to work under pressure. 

Service and Maintenance Manager accountabilities include: 

Preparing schedules based on customer requirements for service plans.
Administer the service contracts including invoicing, updating the CRM system and scheduling of work on contract plan machinery.
Ensuring correct administration of warranty and protection plans, transferring ownership of plans to other franchised companies.
Supporting Area Sales Mangers in selling, quotation and administration of service and protection plan products ensuring clear pricing and payment schemes are outlined.
Monitoring JDLink telematics alert system and react accordingly including informing customer of faults and booking maintenance as required.
Administration of MyJohnDeere accounts for new and existing customers and liaising with John Deere global support for system enquiries as required.
Supporting Depot Service Manager(s) in the smooth operating of the workshop including standing in as deputy in their absence.
Working closely with our marketing team to build clear marketing plans for the service plans and other products. 

We look for:

Experience of working with warranty and service plan type products, ideally in a sales capacity.
Strong understanding of marketing and sales practices / processes.
An aptitude and interest in technology.
Experience working with computer software including bespoke and office software (word, excel etc).
Ideally, experience working in a vehicle service department or similar.
Excellent customer relations skills.
Strong verbal and written communication.
Familiar with franchise and competitive products
Full UK driver’s license


Please submit your CV to our HR Department via careers@benburgess.co.uk or:

HR & Recruitment
Ben Burgess
Europa Way
NORWICH
NR1 2EN


Customer Support Administrator - Norwich

Our Customer Support Administrator reports into our Norwich Service Manager and has responsibility for the workshop technician’s administration on a day to day basis. This role has overall accountability for all administrative processes of the customer service department at our Norwich depot including ensuring all records and reports are consistently produced and maintained. In addition this role is a front of house role supporting the Customer Support Manager and Service Manager in their role to provide excellent customer care and communications in-line with our company mission, vision and values.

This role balances a busy workload with a varied one therefore the right candidate will be comfortable working in a busy service department environment in a standalone role. The variety will mean that the right candidate will be organised with the ability to juggle multiple priories in any given day. In return this role offers scope for fantastic progression, the ability to work with a great team and competitive salary and benefits.

Customer Support Administrator accountabilities include:

Accountability for the day to day administration, support and record keeping for the customer support department.
Handling all internal and external customer enquiries.
Ensuring all work is carried out in-line with correct procedures and on time.
Creation of invoices and credit paperwork as required.
Being the direct liaison between Sales and Service teams ensuring all correct procedures are followed.
Ensuring the service technicians complete all required documentation including job cards, timesheets, risk assessments and warranty paperwork. Managing and escalating as required any exceptions.
Monitoring of all outstanding / overdue work and ensuring this is actioned as required.
Warranty registrations for all new machinery and new machines have been reported on all key systems.
Supporting the departmental administration for holiday and sickness on behalf of the manager.
Monitoring JDLink and all telematics systems including hire, demo and company machinery.

We look for:

Proven track record of working within a busy administrative environment.
Excellent communication skills including verbal and written.
Ideally experience working in a service department in a similar industry.
A keen eye for detail.
Experience working with advanced IT systems including bespoke software as well as Excel, Word and PowerPoint.
Proven track record of working in a customer focused role.
Full UK Driver’s License.


Please submit your CV to our HR Department via careers@benburgess.co.uk or:

HR & Recruitment
Ben Burgess
Europa Way
NORWICH
NR1 2EN

Agricultural Service Technicians - All Locations

We require qualified agricultural service engineers to join our busy workshops at our Norwich, Newmarket, Coates & Ellington depots. You should have experience with the most modern, sophisticated agricultural machinery. John Deere experience would be an advantage, specifically experience with tractors, sprayers and FarmSight, however full LTA training is available.

In return, we offer competitive hourly pay plus overtime, a vehicle, full ongoing training, long term career prospects and an enhanced company pension scheme.

Service Technician's accountabilities include:

Performing diagnostics and repairs on agricultural equipment, including FarmSight products.
Participating in Service Training Certification programs required for the development of skills and knowledge.
Working within the workshop or in the field/on farm as required.
Completing pre-delivery set up on new or used equipment.
Mentoring apprentices.

We look for:

The ability to undertake maintenance and repairs using special tools and equipment following approved technical procedures.
Excellent knowledge of mechanical, electrical and hydraulic systems.
The ability to provide excellent customer service.
The ability to work as a team or individually
Being self-motivated, having good communication skills and a willingness to take on new challenges.
Flexibility with working hours during busy seasons and weekends.
Full UK driving licence required.
Forklift driving licence preferred.

Please submit your CV to our HR Department via careers@benburgess.co.uk or:

HR & Recruitment
Ben Burgess
Europa Way
NORWICH
NR1 2EN

 

Grounds Care Service Technicians - Ellington & Coates

Due to further expansion, we are recruiting experienced grounds care equipment technicians. You will be supporting areas of Suffolk, Cambridgeshire, Bedfordshire, Rutland and Northamptonshire with top brands of domestic, commercial and golf equipment including John Deere, Hayter, Timberwolf, Trimax, Dennis and Club Car.

In return, we offer competitive hourly pay plus overtime, full ongoing training, long term career prospects and an enhanced company pension scheme.

Service Technician's accountabilities include:

Performing diagnostics and repairs on grounds care equipment.
Completing all reports and forms required in conjunction with work assignments.
Following all safety regulations in performing work assignments.
Participating in Service Training programs required for the development of skills and knowledge.
Maintaining the good condition of vehicles, tools and equipment.
Maintaining a clean work area and performing work in a professional, neat and orderly manner.

We look for: 

Experience performing service repairs.
Familiar with John Deere products would be an advantage.
The ability to perform repairs following approved technical procedures.
Proficient knowledge of mechanical, electrical and hydraulic systems.
Excellent customer service and good computer skills.
The ability to work in a team environment.
The ability to work extended hours and weekends.
Full UK driving and forklift licences preferred.

Please submit your CV to our HR Department via careers@benburgess.co.uk or:

HR & Recruitment
Ben Burgess
Europa Way
NORWICH
NR1 2EN